Terms and Conditions
RETURNS, REFUNDS AND EXCHANGES POLICY
How To Return an Item
You can return all stock items. Bespoke products cannot be returned. Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
1. Please email enquiries@cockburnstearooms.co.uk to request a refund and we will assign you a Return Authorisation Number.
2. Mail your returned item to:
Cockburn’s Tea Rooms Ltd
Knockhundred Market
Knockhundred Row
Midhurst
West Sussex
GU29 9DQ
United Kingdom
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some items cannot be returned if they are opened. These include all food items including confectionery.
Exchanges (Clothing)
If your clothing item is in like new condition, you may exchange your clothing item for a different size or colour. You will have to pay return shipping.
PAYMENT POLICY
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express)
Paypal
Cash in store
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded.
SHIPPING POLICY
Turnaround
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
Carriers
We use the following carriers to deliver our orders:
DPD
Royal Mail
Collect Plus
All orders are sent by trackable methods.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
How To Return an Item
You can return all stock items. Bespoke products cannot be returned. Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
1. Please email enquiries@cockburnstearooms.co.uk to request a refund and we will assign you a Return Authorisation Number.
2. Mail your returned item to:
Cockburn’s Tea Rooms Ltd
Knockhundred Market
Knockhundred Row
Midhurst
West Sussex
GU29 9DQ
United Kingdom
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some items cannot be returned if they are opened. These include all food items including confectionery.
Exchanges (Clothing)
If your clothing item is in like new condition, you may exchange your clothing item for a different size or colour. You will have to pay return shipping.
PAYMENT POLICY
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express)
Paypal
Cash in store
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded.
SHIPPING POLICY
Turnaround
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
Carriers
We use the following carriers to deliver our orders:
DPD
Royal Mail
Collect Plus
All orders are sent by trackable methods.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.